Support
Help with MeriStoreBoost Pro
Contact MERI for setup, billing, privacy, or technical assistance.
Open MeriStoreBoost Pro from Shopify Admin, then choose Shopify’s Get Support action or the purple Live Chat button. This keeps your request connected to the authenticated shop and allows you to approve a sanitized diagnostic summary when needed.
Email fallback
If Shopify Admin is unavailable, write to support@meridoll.com and include your shop domain, the affected feature, what you expected, and the approximate time of the issue. Never send passwords, access tokens, payment-card details, or customer personal data.
Response expectations
We handle and respond to support requests as promptly as reasonably possible within a reasonable time. We do not promise fixed support hours or a fixed response time. Active security, privacy, billing-access, and widespread service issues are prioritized. Resolution time depends on severity, available evidence, Shopify or theme dependencies, and whether access from the merchant is required.